Yes, having a Teeori account allow you to enjoy additional features as below:
1. Tracking your order (even after it has been shipped out)
2. Quicker check out process (Helpful when we release limited edition item)
3. Viewing your order status and purchase history
4. Receiving hands on update on the latest releases and special promotions.

Unfortunately, you cannot cancel your order once it is confirmed. The system automatically picks up the order and process the payment, we cannot reverse this unless there is evidence claiming that it is a fraudulent transaction. However, you can change the delivery address before the parcel is shipped out so if you don’t want it for yourself, I’m sure there is someone you know that you can gift it to!

YES, you can. You can only change your shipping address when your order status is either “ORDER PLACED”, “CAMPAIGN ENDED” or “IN PRODUCTION”. If the status is “SHIPPED OUT” or “ORDER COMPLETE!”, you won’t be able to change the shipping address as the product is already out for delivery. Please sign in to your account where you can keep track of your order status. You can edit your address through following steps.
1. Login to your Teeori account, click on “MY ORDER” tab.
2. Click “VIEW ORDER”
3. Under the “Delivery & Payment Details”, click on the “Edit” link and change shipping address details

Please note that you can only change your address within the same country that you have chosen during check out. Good news! No additional shipping fees will be charged throughout this process.

If you have checked out successfully, you would have received an order tracking number and an email confirming your order. If you did not receive an order confirmation number, it is most likely you haven’t placed an order yet or it may fall under the ‘Junk’ folder. Rest assured, please allow up to 24 hours buffer time as there might be occurrence of delay between order placement and back end system receival. Please contact us if you still haven’t received the confirmation email after 24 hours and we would be glad to check for you.

You can track the status of your order live anytime and anywhere by login to Teeori website. Click on “My order” and you will be able to see the order status.

Order Status	Meaning
Order Placed	Yes! You’ve successfully placed an order.
Campaign Ended	Sorry, the pre-order campaign has ended.
In production	Hold on tight. The Teeori team is working on your order, it will take about 2 weeks to complete
Shipped Out	Yay! Your order has been shipped out. Delivery takes approximately 1 week
Order Complete	Nice! Your order has been delivered to you and is now complete.

Let’s review steps below to see what may have gone wrong

1. Ensure that the shipping address indicated is 100% accurate.
2. Check if you have received any email/text from our courier team on your parcel delivery.
3. After 30 days from the campaign delivery date, if the parcel is deemed lost due to the fault at our end, we will assist with a refund or replacement whichever applicable).
4. Contact us to share the issue and follow the necessary steps so our team can support you in resolving the matter. We will revert to your request within 24 hours.

Please contact us within 3 days after receiving the order, if there is any defect/ nonconformity. We are sorry for the inconvenience caused. And, we seek for your patience and understanding to give us time in finding out what went wrong.

Defective Product Process:
1. Double check your order via the customer login portal.
2. Check the artwork, size measurements and identify the area of defect
3. Ensure the defect is not within our stated defective tolerance measurement.
4. Take a picture of the defective area along with a simple explanation on the defect.
5. Contact us explaining the issue and follow the necessary steps so our team can support you in resolving the matter. We will revert to your request within 24 hours.

Unfortunately, your order cannot be amended once confirmed. You will need to place a new order for the additional items.

As mentioned in our website, please allow 20% color variation in actual product as compared to virtual screen as the color may vary due to studio lighting and your gadget screen display brightness.

We are sad to hear this. Unfortunately, Teeori is not responsible for any damage caused by washing or natural wear and tear. To best preserve the quality of your Teeori apparel, we recommend washing it on a cold cycle, inside out, and without tumble drying. Cool iron on reverse side when needed. By saving energy and protecting the environment, you can give your garments the longest life possible. Also, refer to the care labels for more precise instruction.

We have few trusted manufacturing partners who carefully develop, manufacture and pack all our Teeori products. We work on a sustainable long-term partnership with all of them and require them to comply with stringent requirement, as follows:
1. Fair and Safe Workplace Conditions and Environment.
2. Continuous Adoption of Ethical and Sustainable Best Practices
3. Specific Quality Standards, Quality Controls and Operational Excellence based on Teeori’s set of standard

Our goal is to ship worldwide by 2022. Currently, we ship to most countries but we are also working hard on enhancing the list of countries to serve more of you. We are sorry if we couldn’t ship to your country this time around. However, we hope you will keep in touch with us so we can keep you updated as we expand our footprint globally.

Shipping fee for your order is displayed in the order breakdown at the checkout page. The final fee depends on multiple criteria, including your shipping address, shipping method and the number of items in your order.

Any chargeable customs or import duties imposed must be paid by the recipient of the parcel. Teeori is not responsible for any custom duties or taxes. Although the tax column in the checkout page indicates ‘0, you may still be charged on custom duties & taxes as we have no control over these charges. And, we are unable to advise the cost impacted as the fees vary widely amongst countries.

Your order will be shipped by one of our trusted logistics partners whom we work closely with to optimize delivery cost and faster delivery times.

Your order will be prepare and shipped by within 2-3 working days.

If your order has been deemed undeliverable by our logistics team and returned back to us, we need to check the accuracy of the address provided. If the address is invalid or undeliverable, buyer will need to borne the applicable shipping charges to deliver to the new given address.

We accept all major Credit cards, including Visa and Mastercard, Debit Card as well as online banking.

Your card will be charged immediately after you have successfully checked out and confirmed your order.

We will only charge the total amount shown in your shopping cart (MYR). However, keep in mind that there may be foreign transaction fees depending on your bank's policies. Make sure to check your bank's transaction fee policies as you will be responsible for these fees.

Please contact us as soon as possible. Kindly provide the order date and time, order value, and payment method. We will work on resolving the issue once we have these information.

For confirmed orders, we are sorry to inform you that all Teeori products are not returnable, exchangeable or refundable. In case of incorrect order, missing or defective issues, please contact us.

We will process your request for refund within (2) two business days upon receiving your complaint. If you use Debit card, the processing time may take up to 14 working days (depending on the bank policy). For Credit card, it will take around 3-5 working days to reflect in your account.

Payment Method	Teeori processing time frame	Bank processing time frame	Total estimated processing time
Credit Card	2 business days	Up to 14 business days	Up to 16 business days

We will only charge the total amount shown in your shopping cart (MYR). However, keep in mind that there may be foreign transaction fees depending on your bank's policies. Make sure to check your bank's transaction fee policies as you will be responsible for these fees.

Teeori is a print-on-demand e-commerce platform. We aim to reduce wastage from overproduction so we don’t keep additional stock. For most of our campaigns, they are once-off collections which may never not be produced again.

Good job in taking the first leap! All you have to do is create an account with us here. Once you have successfully signed up, please drop us an email at the ‘CONTACT US’ page attaching your designs and requirements and we will get back to you shortly.

Upon receiving your design, we will send you a blank tee mock up template so you can work on applying your artwork within the given space. Once you have confirmed on the design placement, email it to us and we will discuss further from there.

You can upload your artwork in AI, SVG, PNG or JPEG format. If you want your design to cover the whole printable area, we highly recommend uploading a high-resolution image in either AI, SVG or an image with minimum resolution of 300 DPI or 2400 by 3300 Pixels. The supported image size is unlimited but best to make it less than 50 MB to ensure a smooth upload process.

There are many factors you should consider before submitting a design for print. This includes your image’s resolution, color choice, or use of a transparent background. If you’re unsure about your artwork, you may contact us and we will be more than happy to advise assist you. In conformance to Teeori’s quality assurance guideline, we have a team of expertise whom will review your product suitability before the launch of campaign

That’s a big YES! In Teeori, we aim to help you materialize your idea anywhere at any time. Hence, we have a team of experienced designers who offer professional design service to our valued Creators. Simply tick the (YES) button at the “Do you need our help to design” section. For more enquiry, please drop us an email and we can discuss from there.

Teeori offers two options of campaign duration, which are 7 days and 10 days. If you would like the orders to arrive in time for an event or during holiday, please allow sufficient time for production and delivery to take place.

Yes, with an once off fee of MYR300.00(inclusive shipping fee) if a product sample is required by the creator. The sample fee will be refunded to creator upon your payout (if sales exceed our MOQ), otherwise the sample fee will be not refunded.

Currently, each campaign can only contain TWO products.

The cost of basic printing is included in the production price of each design. This is always quoted when you are launching a campaign. For apparel products, we charge rates based on 4 colors count. If there are more than 4 colors, we will review and advise you accordingly.

The pricing mechanism is completely up to you as long as the final price is higher than the quoted production price. Everything above our defaulted base price will be your profit. As a start, it is a good practice to set affordable prices in order to attract buyers.

Yes, there is a minimum sales volume of thirty (30) units per item for each campaign.

If your campaign sales order did not hit 30 pieces per item, your campaign production will still continue and the orders will still be shipped. However, you will not receive any earning. Hence, we encourage you to use your identity as the Creator to purchase your design for the shortcoming quantity in order for you to receive the earning. Good thing is you can gift it to your friends and family 

We offer diverse printing methods for different products, ranging from Silkscreen to DTG (Direct-to-Garment). You can visit our website for more details.

Production takes about 2-3 weeks depending on order quantity.

Our goal is to ship worldwide by 2022. Currently, we ship to most countries but we are also working hard on enhancing the list of countries to serve more of you. We are sorry if we couldn’t ship to your country this time around. However, we hope you will keep in touch with us so we can keep you updated as we expand our footprint globally.

Your order will be shipped by one of our trusted logistics partners whom we work closely with to optimise delivery cost and faster delivery times.

Shipping duration is between 5 to 14 days, depending on your location. Shipment to some regions may require more than 14 days due to customs regulations in the destination country. Despite this, the Teeori team will do our best to get the parcel to you as quickly as possible. At the moment, we do not offer expedited shipping.

Extensive customer service for your buyers is provided by our highly trained in-house support team.

Production takes about 2-3 weeks depending on order quantity.

Since Teeori campaign is a pre-order business model, we only produce merchandise based on the total pre-order quantity in order to avoid wastage. Therefore, all orders are final, non-exchangeable and non-refundable. However, should there be any issue defect, or you may refer to our store policy for further clarification.

Once your campaign is up and running, you can only edit the title, description and add/remove content, but you cannot edit the design, pricing, campaign duration, or add or remove products.

Currently we don’t provide any promotion features yet, but we are working very hard to provide advanced service to creators in the near future.

Since Teeori campaign is a pre-order business model, we only produce merchandise based on the total pre-order quantity in order to avoid wastage. Therefore, all orders are final, non-exchangeable and non-refundable. However, should there be any issue defect, or you may refer to our store policy for further clarification.

Each campaign has a unique URL which cannot be edited or re-used in a new campaign.

Campaign status	Description
Live	Your campaign is live, tell the world about your campaign
Ended	Your campaign has ended
Processing for payment	Hold on. Your profit is under processing
In production	The orders has been processed. The Teeori team is starting production.
Shipped Out	Production completed and the orders are ready to be shipped!
Delivered	Your campaign is delivered successfully
Complete	It has been a wild journey! Your campaign has come to an end. We cannot accept requests for refund anymore.

While most Creators use their social media page and paid advertising, in Teeori, it is completely up to you how you want to promote your campaigns. We will do our best to increase the visibility of your campaign on our website, but we cannot actively market your design at other platforms.

Due to high number of campaigns running on our platform, the system automatically filter campaign which has the highest number of items sold.

To protect customer’s privacy and discretion, we cannot disclose their personal information and contact details.

Profit from your campaign will be made available for withdrawal within 3-5 working days after the campaign ends. You can request a payout of your profits in the ‘Payout’ section in our website. Currently, we offer payouts via cheque and bank transfer within Malaysia.

Depending on your tax domicile, you may be required to pay income taxes on any profit you make from Teeori campaigns. It is your responsibility to report your earnings from Teeori campaigns as and when required by law. You are not responsible for import or export duties on orders in your Teeori campaigns.

If you forget your password but already have an account, simply enter your email address in the ‘Reset Password’ section. Within minutes, you will receive an email with instructions on how to set a new password

Nothing! Using Teeori is completely free if you don’t request for additional service or when your sales order hit the minimum requirement :) When your buyers make a purchase, their payment covers production costs and shipping fee of for their order. You receive your profit margin from each item based on the sale price you set when creating your campaign.

Intellectual property rights protect individuals from the unauthorized use of original content by others. We do not want your campaign to be jeopardized in any way, so please ensure the material you use for a campaign is your own or that you have documented permission to use material from others. Teeori does not endorse the use of stolen material, and will immediately take down any campaign that infringes on Intellectual Property rights.

You may face infringement charges if you use protected material which includes, but is not limited to: logos, images associated with companies, sports teams, brands, music labels, television shows, and films.

We suggest filing for Intellectual Property protection, including copyright or trademarks that can protect your material or content.

You can use someone else’s design if you have documented permission from the owner to use that design. Alternatively, you can create your own design, but it cannot be substantially or misleadingly similar to other copyrighted or trademarked designs. Duplicating or copying another design may result in an infringement case against you, the termination of your campaign, and a suspension of your Teeori account.

Please contact us. However, please note Teeori is not in a position to adjudicate disputes. In cases of alleged infringement, we may take down campaigns at our discretion and refund all orders in those campaigns.